Website Maintenance & WebCare

Absolutely! We offer WordPress Website Maintenance & WebCare services, which encompass updating plugins, monitoring website performance, ensuring security, conducting backups, and more. Our goal is to guarantee that your website runs smoothly, without any hiccups, and to handle any issues that may arise so that you can concentrate on managing your business. Please see our WordPress Website Maintenance & WebCare Packages.

We recommend keeping your WordPress Core, Plugins and Theme up-to-date to ensure that your website stays fresh and secure with the latest versions.

To minimize risks, we always make sure to backup the website before updating plugins and themes, in case there are any issues with the new version that require rolling back to the previous version. Additionally, we thoroughly check the website’s functionality and responsiveness after an update to ensure that everything is working correctly.

As part of your website care plan, we will perform various website care tasks, checks and tests once a month. Please refer to your specific plan to see which website care tasks, checks and tests are included in your package and which we will conduct.

If your website is not loading and appears to be down, start by verifying your internet connection using a Google search. Next, you can check if your IP address is being blocked by the server by visiting http://downforeveryoneorjustme.com/.

If you have engaged us to provide Website Maintenance & WebCare for your website and it is down, create a support ticket with us right away. It’s highly probable that we are already aware of this issue because our website uptime monitor may have already alerted us.

Either way, we will investigate to bring the site back online.

For your information, it is probable that the issue is related to one of the following:

• Your web hosting, domain, or SSL certificate has expired, and payment is due. In which case please log in to the relevant platform and pay any outstanding invoices.
• The web hosting server is undergoing maintenance issues.

Yes, of course. You will be able to upload page content and make changes to your website through the WordPress Administration panel.

If your website has been compromised or you have received an email about being hacked or spam email being sent from your website, make sure it is legit by contacting us and forwarding the email to our support team. 

We will investigate further, and scan your hosting account to confirm where the compromised files are on the server or if in the database.

After identifying the compromised location, we will promptly restore a clean backup of WordPress to your account as part of our website care service.

To prevent a compromised website, it’s crucial to keep WordPress and plugins up-to-date, which we do monthly for you as part of our website care service. Additionally, we keep daily backups to restore your website in case of any issues.

While updating can significantly reduce the risk of a hack, it doesn’t provide a 100% guarantee, which is why we work with web hosts and third parties to restore your website in the event of a hack.

Slow website speed can commonly result from unoptimized images and externally embedded media and ads.

To avoid consuming your bandwidth, make sure your images are appropriately sized and not too large. You may also want to consider converting the image format to JPG and reducing the image quality to 80-90% to reduce the file size significantly. Be mindful of the quality reduction and only apply it reasonably (80-90% reduction if the original was of good quality). This will not affect the image’s appearance significantly. In most cases, a quality setting of 80-90% will have no noticeable changes from the original version.

All our packages and services are charged in AUD $ and exclude GST.